Frequently Asked Questions

Q1 : Does Tokyo Moji Garden provide really accurate Japanese symbols translation?

Yes, our Japanese translation results are 99.9% accurate. We are all professinal Japanese who have experiences in the field of Advertising,Web and Magazine. Please take a look our Accuracy and Guarantee page. To make it 100%, make sure to provide us with the special meanings or overtones to be translated for the words or phrases you ordered. Frequently, each English word has multiple word senses, so we have to identify the appropriate one to make 100% accurate Japanese translations for you.

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Q2 : Custom order?

Our service is basically Japanese symbols translation & creating images for tattoo or design. But if you just want to use our fonts for different purposes, Yes we can convert font data into images(jpg,gif,png format) at $9.95 USD,so that you can use those images. You need to choose a font number from font gallery,and describe font size,color(if necessary). The converted images will be sent to your email within 24 hours of confirmed payment through PayPal. 7-day,money-back,100% satisfaction guarantee

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Q3 : Shipping worldwide?

Your Japanese symbols will be electronically delivered via e-mail with attachments, so you will be able to receive it as long as you are under the condition of available e-mail.

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Q4 : How will I receive my purchase?

We will deliver your Japanese symbols as an attached files via e-mail to the address provided on the PayPal's payment form page.

IMPORTANT: Please make sure to confirm if the e-mail account is still valid so that we can contact with you about your orders or notifications (mainly about delivery failures).

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Q5 : I would like to have kanji symbols forming a circle.

Yes, we can help you too. Just write "Circular Translation" on an order form.

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Q6 : Sizing my images?

we can re-size the images and will send to your email again, or you can resize the files larger or smaller by using free graphic applications.
If you don't have them on your PC, try online photo editing free sites,
such as; http://www.picnik.com/ Please make sure taking full responsibility for your actions.

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Q7 : How long would it take and be processed?

Your Japanese Symbols will be emailed to you within 48 hours of Confirmed payment.
However, if you pay by using the e-check, it may take up to 4 business working dasy untile the fund is cleared.

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Q8 : Not received the Japanese symbols translation yet!

It must have occurred some troubles while delivering e-mail, or we can not for anything connect to your e-mail address provided on the PayPal's order page. Please let us know your another e-mail address available to receive the attached files, such as Hotmail, yahoo mail, etc. We'll re-send your purchases to that address shortly.

IMPORTANT: Some mail-servers of public institution such as ".edu .org .mil, etc." have their own spam filters against bulk attachments from unknown domains, and always keep watch on all of the incoming mails, trashing "spams" into their "Black hole", and delete them without any notice. In that case, both you and we can not know the fact of e-mail delivering failure. Please provide us with your another e-mail address if you are using such e-mail account of public institutions.

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Q9 : What are the payment method?

Paypal is available at MOJIGARDEN.com. Paypal.com with the following credit cards: "Visa","Master Card","Amex","Discover".
If you don't have a paypal account,get Paypal Account for FREE.

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Q10 : I don't have a paypal account.

Don't have a PayPal account? You don't need one, PayPal will accept your Visa/MasterCard, American Express, or Discover payment without an account.

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